NatoliTech Group respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SMS gateway, payment gateway, APIs, web development, and marketing services, other services.

1. Information We Collect

• Account Information: Name, email address, phone number, company details, and billing information when you register for our services.
• API Usage Data: API keys, usage statistics, message logs (without content), and technical data necessary for service delivery.
• Payment Information: Credit card details, billing addresses, and transaction history processed through secure payment processors.
• Message Data: Phone numbers, message content (temporarily for delivery purposes only), and delivery status information.
• Website Data: IP addresses, browser information, device identifiers, and website usage analytics through cookies and similar technologies.
• Marketing Data: Campaign performance metrics, recipient interactions, and engagement statistics.

2. How We Use Your Information

• Service Delivery: To provide SMS, payment gateway, API, web development, and marketing services as requested.
• Account Management: To create and maintain your account, process payments, and provide customer support.
• Communication: To send service-related notifications, updates, and respond to your inquiries.
• Improvement: To analyze service usage, improve our platforms, and develop new features.
• Compliance: To comply with legal obligations, prevent fraud, and ensure service security.

3. Message Content and Data Retention

• Temporary Storage: Message content is processed and temporarily stored only for delivery purposes and is typically archieved every week after successful delivery.
• Delivery Logs: We maintain delivery status logs (without message content) for troubleshooting and billing purposes.
• Account Data: Account information is retained for legal and accounting purposes.
• Payment Data: Financial records are retained as required by law and accounting standards.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information only in the following circumstances:

• Service Providers: With trusted third-party providers (telecom carriers, payment processors, cloud hosting) necessary for service delivery.
• Legal Requirements: When required by law, court order, or to protect our rights and safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with prior notice to users).

5. Data Security

• Encryption: All data transmissions are protected using industry-standard SSL/TLS encryption.
• Access Controls: Strict access controls and authentication measures protect your data from unauthorized access.
• Infrastructure: Our systems are hosted on secure, regularly updated servers with appropriate firewalls and monitoring.
• Staff Training: Our employees receive regular security training and are bound by confidentiality agreements.
• Regular Audits: We conduct regular security assessments and vulnerability testing.

6. Your Rights and Choices

• Access: You can request access to your personal information we hold.
• Correction: You can request correction of inaccurate personal information.
• Deletion: You can request deletion of your personal information (subject to legal retention requirements).
• Portability: You can request a copy of your data in a portable format.
• Opt-out: You can unsubscribe from marketing communications at any time.
• API Access: You can manage your API credentials and usage through your account dashboard.

7. Cookies and Tracking Technologies

• Essential Cookies: Required for website functionality and service delivery.
• Analytics Cookies: Help us understand website usage and improve user experience.
• Marketing Cookies: Used to deliver relevant advertisements (with your consent).
• Cookie Management: You can control cookie preferences through your browser settings.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers, including:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions by relevant data protection authorities
• Certification schemes and codes of conduct

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing in-app notifications where applicable

Your continued use of our services after such modifications constitutes acceptance of the updated Privacy Policy.